We were appointed by the board of this large professional services organisation to evaluate the financial and operating performance of the organisation, its operating environment and competitors. Constructed an evidence-based strategic plan for the next five years, then worked with staff to develop operational plans and KPIs.
The CEO and board of this human services organisation needed a new KPI and performance monitoring framework. We worked in collaboration with staff to build the system bottom-up, ensuring full staff engagement and motivation to achieve the new targets. This project resulted in over $500,000 in savings within 6 months.
For the fifth year, BaxterLawley has undertaken the NFP Governance and Performance Study with the Australian Institute of Company Directors. This research is sponsored by the Commonwealth Bank and is the largest study of governance in Australia. The 2016 study reveals, for the first time, the profit margins and targets of NFPs, and challenges director's expectations of financial performance. We also examine performance measurement and the relationship between the NFP sector and governments. The report was launched in Sydney by Susan Pascoe AM, Commissioner, Australian Charities and Not-for-profits Commission.
In May 2016 Chartered Accountants Australia and New Zealand started a research programme to collect and compile information on the contribution of members to the Not-for-profit (NFP) and charitable sector.
Working with Curtin University and National Disability Services, BaxterLawley advisors designed and delivered a program to support disability service organisations better understand their businesses and transition to operating under the National Disability Insurance Scheme.
The 2013 study directly examined the notion that governance in the NFP sector was of a lower standard than that in the For profit sector and concluded that standards vary across both sectors - with high and low quality governance evident in both. This study also examined in detail the issues effecting the governance of Disabilty Service providers and Sports organisations.
In 2017 BaxterLawley was commissioned by the Independent Centre for Not-for-Profit Research (ICANR) to examine planning process issues associated with the National Disability Insurance Scheme (NDIS), and identify alternative methods for developing plans for improving outcomes for NDIS stakeholders .
This is the largest study of NFP governance and sector issues in Australia, attracting responses from around 3,000 NFP directors The 2015 Study included a special investigation of mergers and a specific focus on the Arts and Culture Sector and Federated organisations.
This was the third and final report of the evaluation of the impact of this initiative. It provided insight into the impact of the reforms and made recommendations for government and sector response.